FAQs

Who are you?

We are HelmiPro, a premium fitness brand focused on providing carefully selected training and fitness equipment designed for performance, durability, and long-term use. Our goal is to offer reliable products that support serious training and consistent progress.

What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as the order is processed. 

If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Estimated delivery times:

  • Finland & European Union: 5–14 business days

  • International: 7–30 business days

Do you offer free shipping?

Yes. HelmiPro offers free standard shipping on all orders.

If express shipping is available, any additional charges will be shown at checkout.

How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net. 

What if my order is delayed?

If your order appears delayed beyond the estimated delivery timeframe, please email us at support@helmipro.com  or use our Contact Us page with your order number.

What do I do if my product arrived damaged or incorrect?

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue. We will resolve the matter promptly.

Can I return my product for a refund?

Sure! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Items must be unused and in original condition

  • Proof of purchase is required

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Full details are available on our Return Policy page.

How do I start a return? 

To request a return, contact us at: support@helmipro.com 

Returns must be approved before being sent back.

When will I receive my refund?

Once your return is received and inspected, approved refunds are issued to the original payment method within 10 business days.

How can I contact HelmiPro?

For any questions or support inquiries, contact us at: support@helmipro.com